FishnFruit
Inbound inquiries were answered by hand, one at a time. We automated the qualification and reply path so the team stopped paying people to retype answers.
94%
AI AUTOMATIONBUSINESS AUTOMATION CONSULTING
FishnFruit
Ops & Automation
AI Automation · Business Automation Consulting
eCommerce operations
2025 – 2026
Measured on the client's own accounts.
Manual customer support throttling order fulfillment
Over 80% of incoming customer messages were repetitive status and order inquiries, creating massive backlogs and delaying time-sensitive deliveries.
SUPPORT BACKLOGMANUAL DISPATCH OVERHEAD
Intelligent order routing & 24/7 AI workflow
We built an automated customer service agent integrated with their inventory and CRM, instantly verifying orders and answering customer questions 24/7.
AI INQUIRY ROUTERINSTANT ORDER LOOKUP
94%
First-response automation
< 2 min
Average response time
-65%
Support overhead
Measured on the client's own accounts.
“Over 90% of routine inquiries are now resolved automatically in under two minutes, saving our team dozens of hours every single week.”
ZIVO Audio
WinPro Digital
